Cancel My Order

Last updated: September 02, 2025 · Applies to: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal · Currency: USD

At Zastagap, we aim for fast fulfillment of our quality solid-wood furniture, whether shipped by parcel or Freight/LTL. This rapid processing means the cancellation window is brief. This policy explains who can cancel, when it’s possible, how to submit a request, and how refunds work. It aligns with Zastagap’s Shipping Policy, Returns & Refunds, and Warranty pages (all amounts shown and refunded in USD).

1. The Critical 24-Hour Cancellation Window

We offer a brief window to cancel your order before it is pulled from inventory, packaged, and routed for carrier pickup.

Eligibility: You can request cancellation within 24 hours of checkout and before the item enters the warehouse fulfillment process or is handed to a carrier.

Why the rush? Our standard furniture pieces are often pulled from stock immediately for inspection, final packing, and labeling. Once these fulfillment steps start, cancellation is not available because labor is committed and the item is being prepared for immediate dispatch.

Finalized Orders: Orders that have entered the fulfillment queue, been picked up by parcel or Freight/LTL, or (for international shipments) cleared export customs cannot be canceled.

If You Miss the Window: If the 24-hour period has passed or fulfillment is underway, your order will proceed. You may still use our Returns & Refunds policy after delivery if the item qualifies.

Changes Count as Cancellation: Order changes (address, product, size, finish) are generally treated like a cancel and re-order. Most changes are possible only within the same 24-hour window. Later changes may be unavailable or may require you to cover the additional costs already incurred (e.g., re-boxing, re-routing freight, re-labeling).

2. How to Submit Your Cancellation Request

To ensure your request beats the clock, please use the fastest method available.

The Fastest Way: Email [email protected] within 24 hours of checkout.

Subject Line: Cancel Order #[your order number] (This is critical and helps us prioritize your time-sensitive request).

Email Body: Include your Order ID, the email or phone number used at checkout, and (optional) a brief reason to help Zastagap improve.

Confirmation: Zastagap will reply by email confirming whether the order is still eligible. For account protection, we may ask for a quick identity or address verification.

Contact Form: You may also submit a request via the contact form at the bottom of this page; however, email is the most reliable and fastest method to secure the 24-hour window.

3. Refunds for Approved Cancellations

If your cancellation is approved before fulfillment begins, you’ll receive a full refund.

Amount: If cancellation is approved, Zastagap issues a full refund in USD to the original payment method.

Currency Note: Refunds are processed in USD. If your bank/PayPal uses another currency, your provider applies its exchange rate and any fees. Any difference you notice reflects these exchange rates/issuer fees, not a hidden charge from Zastagap.

Timing: Zastagap initiates refunds within 7 business days of confirming cancellation. Banks/payment providers typically post funds in 3–7 business days; PayPal eCheck/bank transfer may require 5–10 business days to clear. An email confirmation is sent when the refund is initiated.

Auth Holds: Any temporary authorization hold will be removed or converted to a refund by your bank after processing.

Coupons / Store Credit: Coupon or store-credit portions are re-applied where possible; expired coupons cannot be reissued unless required by law.

4. Policy After the 24-Hour Period

Once the fulfillment commitment is made, options change.

No Cancellation: After 24 hours, or once fulfillment, carrier pickup, or export customs has occurred, cancellation is not available. You must rely on the Returns & Refunds policy after delivery if eligible.

Custom Items: For any made-to-order/customized items (if applicable), these are usually non-returnable except for verified defects or shipping damage.

Exception Fees: If a post-window exception is approved (e.g., an in-stock item can still be intercepted), Zastagap may deduct actual costs already incurred (pick/pack, palletizing, labels, storage or re-stock handling) to keep pricing fair for all customers.

Cancellation by Zastagap: If Zastagap must cancel (due to a quality-control issue, inventory error, or a fraud-prevention flag that cannot be cleared), a full refund in USD is issued and replacement/re-make options will be offered where possible.

5. Freight/LTL & Delivery Scheduling Notes

Large furniture shipping involves firm commitments with carriers.

Freight Commitment: Many large furniture pieces travel by Freight/LTL. The carrier will schedule a delivery window and require a signature.

Cancellation Deadline: If a cancellation request arrives after a freight pickup is booked or completed, cancellation is strictly not available under this policy.

Carrier Fees: Missed appointments, last-minute address changes, stairs/elevator access, or special services (room-of-choice, white-glove) may involve carrier fees that cannot be waived once scheduled.

Inspection is Key: On delivery, inspect boxes before signing. If damage is visible, note it on the paperwork, take photos, and contact Zastagap within 48 hours so a claim and parts/replacements can be arranged. Keep all packaging until next steps are confirmed.

6. Your Rights & Local Law

Nothing in this policy limits your mandatory consumer rights. Where local law grants additional rights (e.g., EU/UK withdrawal rights for eligible non-custom goods), those rights apply as required. If any section conflicts with a mandatory rule in your country, that rule controls and Zastagap will comply.

7. Need Help Deciding?

Not sure about timing? Contact Zastagap immediately—the earlier the message, the more options remain. If your order involves Freight/LTL or white-glove services, mention that so scheduling can be checked quickly. Support typically replies within 24 business hours in all covered countries.

8. Contact

Zastagap is here to help you manage your order. Please send all time-sensitive cancellation requests directly to: [email protected].

Address: 1434 N 15th St, Abilene, TX 79601

Email: [email protected]

Support Time: Mon–Sun: 8:00 AM-5:00 PM CST